Frequently Asked Questions

What kind of cat supplies does Artotee sell?

Artotee offers practical, non-branded cat supplies designed to solve everyday problems and improve your cat’s comfort, health, and daily routine. See our latest recommendations in The Art of Better Cat Living.

Are Artotee products safe for cats?

We choose products designed for everyday use and avoid unsafe designs or materials whenever possible. Always follow the product instructions and supervise pets with new toys or training items. If you have a medical concern, check with your veterinarian.

Does Artotee sell branded or trademarked products?

No. We focus on high-quality, non-branded cat supplies so you can get great functionality and value without paying extra for a label.

What is your shipping policy?

To understand our Shipping Policy please visit out 'Shipping & Delivery ' page.

Where do Artotee products ship from?

Orders ship from trusted fulfillment partners. Depending on the item and stock availability, your order may ship from different locations and may arrive in more than one package. Details are explained in our Shipping Policy.

How long does shipping take?

Estimated delivery is usually 7–14 business days after dispatch, but timing can vary by destination, customs processing, and seasonal carrier volume. For the most accurate info, see our Shipping Policy.

How can I track my Artotee order?

Once your order ships, you’ll receive a tracking link by email. You can also track anytime on our Tracking page.

What should I do if my order arrives damaged or defective?

Contact us within 7 days of delivery and include clear photos of the item and packaging. If confirmed damaged/defective, we’ll offer an appropriate remedy such as a replacement or refund depending on the case. Start here: Contact Us.

How can I track my orders?

To track your order, please visit our 'Tracking' page.

Does Artotee accept returns or exchanges?

Yes. Returns are accepted for unused items in their original condition, subject to our return rules and timeframes. Some items may be non-returnable for hygiene/safety reasons. For details, see our Refund Policy.

How do I choose the right product for my cat?

Check the product page details (size, materials, and use case). If you’re deciding between comfort, play, grooming, or litter control, our guides can help: Browse the blog.