Returns & Refunds Policy

Last updated: 2/4/2026

At Artotee, we want you to shop with confidence. If something isn’t right, we’re here to help. Please review the policy below to understand how returns and refunds work.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • Proof of purchase (order number or confirmation email) is required

Some items may be non-returnable due to hygiene or safety reasons. Any such exclusions will be clearly stated on the product page.

Return Shipping

  • Customers are responsible for return shipping costs

  • We do not charge any restocking fees

  • Original shipping fees (if applicable) are non-refundable, except where consumer law requires otherwise

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return, please contact us within 14 days of delivery via our Contact Us page or email.

Please include:

  • Your order number

  • The item(s) you wish to return

  • A brief explanation

Our support team will respond with return instructions.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide clear photos of:

  • The item

  • The packaging

If the issue is confirmed, we will offer an appropriate solution such as a replacement or refund, at no additional cost to you.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to your original payment method

  • Refund processing times may vary depending on your bank or payment provider

Please allow several business days after approval for the refund to appear.

Exchanges

If you received a defective or incorrect item, we will arrange an exchange where applicable. Please contact us within the timeframes outlined above so we can assist you.

Order Cancellations

Orders may only be canceled or modified if they have not yet been processed or shipped.
Once an order has been dispatched, it must follow the return process outlined in this policy.

EU / EEA / UK Consumer Rights Notice

If you are located in the EU, EEA, or UK, you may have the right to cancel your order within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

Key points:

  • You must notify us within 14 days of delivery of your intention to cancel

  • Items must be returned unused and in original packaging

  • Return shipping costs are the responsibility of the customer

  • Where required by law, standard outbound shipping costs will be refunded

Certain items may be excluded from this right for hygiene or health protection reasons if unsealed after delivery. Any such exclusions will be clearly stated on the product page.

Contact Us

If you have any questions about returns or refunds, please contact us via our Contact Us page. We aim to respond within 24–48 hours on business days.